Privacy policy

1. Collection of personal information

We collect personal information to provide and improve our services. The types of personal information we may collect include:

Contact information

Name, email address, phone number, and postal address;

Account information

Username, password, and account preferences;

Transaction information

Payment details, billing information, and purchase history;

Device information

IP address, browser type, operating system, and device identifiers;

Usage information

Information about your interactions with our website, applications, and services; and

Sensitive information

Where required, we may collect sensitive information, such as health data, with your explicit consent.

We may collect this information directly from you, through automated technologies (e.g., cookies), or from third parties, such as service providers or publicly available sources.

2. Use of personal information

We use your personal information for the following purposes:

• To provide, maintain, and improve our services;
• To process transactions and manage your account;
• To communicate with you, including responding to inquiries and sending service-related updates;
• To personalise your experience and deliver targeted content, advertisements or marketing communications (with your consent);
• To comply with legal obligations and enforce our terms and conditions; and
• To detect, prevent, and address fraud, security risks, or technical issues.

We will not use your personal information for purposes other than those outlined above without your consent.

3. Disclosure of personal information

We may disclose your personal information to:

Service providers

Third-party vendors who assist us in providing services, such as payment processors, IT support, and marketing agencies;

Affiliates

Our related entities for business purposes consistent with this Privacy Policy;

Legal authorities

Government agencies, regulators, or courts where required by law or to protect our legal rights; and

Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We will take reasonable steps to ensure that any third parties receiving your personal information comply with applicable privacy laws.

4. Cross-border transfers

Your personal information may be transferred to and stored in countries outside of your jurisdiction, including countries that may not provide the same level of data protection as your home country.

Where required by law, we will implement appropriate safeguards, such as standard contractual clauses, to ensure the protection of your personal information during cross-border transfers.

5. Rights of individuals

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access

The right to request access to the personal information we hold about you;

Correction

The right to request correction of inaccurate or incomplete information;

Deletion

The right to request deletion of your personal information, subject to legal exceptions;

Restriction

The right to request restriction of processing under certain circumstances;

Data portability

The right to receive your personal information in a structured, commonly used, and machine-readable format;

Objection

The right to object to the processing of your personal information for certain purposes, such as direct marketing; and

Withdrawal of consent

The right to withdraw consent at any time, where processing is based on consent.

To exercise your rights, please contact us using the details provided below.

6. Data security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or operational requirements.

When your personal information is no longer required, we will securely delete or anonymise it.

8. Use of cookies

Our website may use cookies to enhance your browsing experience and to collect information about how you use our site. Cookies are small text files stored on your device that help us improve our website and provide a more personalised experience.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Updates to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances.

Any updates will be posted on our website, and the “Effective Date” at the top of this policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.

Contact us

If you have any questions or concerns about this policy, please contact us at contact@mintyfresh.studio.